Return Policy and Shipping Policy
Thank you for choosing Banana Vase by My Fruit Life! We are dedicated to providing you with exceptional products and outstanding customer service. If you need to initiate a return, please review our return policy below:
My Fruit Life does not offer refunds.
DAMAGED OR DEFECTIVE ITEMS:
Should you receive a damaged or defective item, please notify us within 7 days of the item's delivery by contacting our customer support team at myfruitlifellc@gmail.com. Kindly include photographs of the damaged product in the original packaging in your email. Once we receive your request, we will promptly ship out a replacement for the damaged product at no additional
cost to you.
INCORRECT SHIPPING ADDRESS:
It is essential to provide accurate shipping information during the checkout process. My Fruit Life will not be responsible for replacing products if an incorrect or incomplete address is provided. If you realize that you have entered the wrong address after placing your order, please contact us immediately at myfruitlifellc@gmail.com.
In case a package is returned to us due to an incomplete shipping address, the shipping fee will not be refunded. If you require re-delivery, you will be responsible for the associated shipping fee.
ORDER LOST IN TRANSIT:
My Fruit Life cannot be held liable for lost or stolen packages that have been confirmed as delivered to the address specified in your order. If you suspect that your order is lost in transit, please reach out to us at myfruitlifellc@gmail.com. We will provide you with relevant information, including delivery confirmation, tracking details, and the shipping carrier';s information, to assist you in investigating the issue.
Please note that shipping delays may occur due to factors beyond our control. We value your business and look forward to serving you again in the future
CANCELING OR AMENDING ORDERS:
To cancel or amend an order after it has been placed, please email us immediately at myfruitlifellc@gmail.com. Please be aware that once your item has left our warehouse (typically within 1 business day), we cannot cancel your order. We make every effort to ensure prompt delivery by shipping out our products as quickly as possible.
Contact us:
Need help?
Please use one of the options below to contact us.
Email: myfruitlifellc@gmail.com
Or send us a message via the form below